You know by now that I believe in positive thinking, and making small changes that have big effects in the long run, and assuming good intentions, and caring about people no matter what. But something is frustrating me today. I’m curious to know whether this is something that frustrates any of you.
Besides this blog, I have a business that I love with a skin care and wellness company (more info here). We focus on caring about people — finding ways to help them use products that are not toxic (which most personal care products sold in stores are) and more effective — and finding ways to help people create an income as well. I love being able to run a business that is all about the question, “How can I help this person today?” While that focus certainly doesn’t happen with every wellness or skin care company out there, the vast majority of consultants in my company are fabulous, professional people.
Today I’m finding that some of our products are occasionally showing up online at a couple of major, large online retailers (I’m sure you know the ones I mean). Most of the time I can offer better loyalty and discount programs than these online retailers do, but sometimes there are sellers there who are undercutting anything that a consultant can do. When we become consultants with our company, one of the policies we agree to is to sell only through a company approved online site. So, whoever is selling at these major online retailers is completely disregarding the policies that they must have agreed to originally. Does that matter? What do you think? There is a huge network of caring, hard-working women and men out there who are creating relationships with their customers and helping them to solve their skin/weight/income difficulties. When someone disregards correct business practices and goes elsewhere just to make a buck and undercut those who are abiding by the rules, do you care? Or am I making a mountain out of a molehill?
Maybe what it comes down to is the question of which part of the purchasing process is most important to most people. Is it the relationship with the entrepreneur/business owner or is it the cheapest price from an unknown seller? To be fair, if I weren’t in the middle of this issue, maybe I wouldn’t care. Maybe I’d go for the cheapest price as well. But something feels a little sad about that decision. We are losing the personal touch that used to be involved in our daily transactions.
Your thoughts? I’m curious…